Privacy policy

Last updated: October 19, 2026

This Privacy Policy explains how Mila Cantes (“we”, “us”, “our”) collects, uses and protects your personal information when you visit milacantes.com, place an order or contact us (together, the “Services”). By using the Services, you confirm that you have read and understood this Privacy Policy.

Who is responsible for your information

Mila Cantes, Žvalgų g. 7-1001, LT-08337 Vilnius, Lithuania, is the data controller of your personal information. You can reach us at info@milacantes.com.

Information we collect

Contact details: first and last name, email address, phone number, billing and shipping address
Order details: the products you buy and the engraving text and photos you provide for personalisation
Payment information, processed securely by our payment providers (Stripe, PayPal, Revolut, Mollie). We never see or store your full card number.
Account details, if you create an account
Messages you send us, for example when you contact customer support
Device and usage data: IP address, browser, the pages you visit and how you use the website
Cookies and similar technologies (see our Cookie Policy)

How we collect information

Directly from you, when you place an order, create an account or contact us
Automatically, through cookies and analytics tools when you use the website
From our service providers, such as payment providers and couriers, when they process your information on our behalf

How we use your information

To make, engrave and deliver your order and to send you order and shipping updates
To process payments securely and to prevent fraud
To create and manage your account
To answer your questions and provide customer support
To keep the website working and secure, and to improve it
For analytics, only with your consent
For marketing and advertising, only with your consent. You can unsubscribe from our emails at any time using the link in every email.
To meet our legal obligations, such as tax and accounting rules

We process your information to perform our contract with you, to meet legal obligations, on the basis of our legitimate interests (such as keeping the website secure and preventing fraud) and, where required, with your consent. If we need to use your information for any other purpose, we will ask for your consent first.

Who we share your information with

We share your information only when it is necessary:

Shopify, which hosts our store (see “Relationship with Shopify” below)
Payment providers (Stripe, PayPal, Revolut, Mollie)
Couriers and postal services, to deliver your order
Customer support and IT service providers that work on our behalf
Analytics and advertising partners, only with your consent
Authorities, where the law requires it or to protect our rights, and a buyer or successor if our business is sold or merged

We do not sell your personal information.

Your privacy choices

Depending on where you live, you may have the right to opt out of the use of your information for targeted advertising (in some laws called the “sale” or “sharing” of personal information). You can do this on our Your Privacy Choices page. If your browser sends a Global Privacy Control signal, we treat it as an opt-out request for that browser and device, where the law of your place of residence provides for this. We do not respond to other “Do Not Track” signals.

Relationship with Shopify

Our store is hosted by Shopify, which processes personal information about your use of the store in order to provide and improve its services. Information you submit is shared with Shopify and with service providers that may be located in other countries. Shopify also uses information about your interactions with our store, with other merchants and with Shopify to provide certain enhanced features; for that processing Shopify is responsible, including for answering requests to exercise your rights. To learn more, see the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal.

International transfers

Some of our service providers process information outside the European Economic Area or the United Kingdom. In that case we rely on recognised safeguards, such as the European Commission's Standard Contractual Clauses or their UK equivalent, unless the country has been recognised as providing an adequate level of protection.

How long we keep your information

Order data: 10 years, as required by law
Account data: until you delete your account
Analytics and marketing data: as described in our Cookie Policy

Your rights

Depending on the law that applies to you, you have the right to:

Access the personal information we hold about you
Correct inaccurate information
Ask us to delete your information (“right to be forgotten”)
Restrict or object to processing
Withdraw your consent at any time, without affecting processing that took place before
Receive your information in a portable format

To exercise any of these rights, email us at info@milacantes.com. We may need to verify your identity first, and we will reply within the time required by law. Exercising your rights will never affect how we treat you.

Complaints

If you are unhappy with how we handle your information, please contact us first so that we can put it right. You also have the right to lodge a complaint with a data protection authority: in Lithuania, the State Data Protection Inspectorate (vdai.lrv.lt), or the authority in the country where you live. You can find a list of the data protection authorities in the European Economic Area here.

Children's data

Our website is not intended for children, and we do not knowingly collect personal information from children. Engraving details you provide may include a child's name or date of birth; we use them only to make and deliver your order. If you believe that a child has given us personal information, please contact us and we will delete it.

Cookies

We use cookies and similar technologies. You can find the details and manage your preferences in our Cookie Policy.

Security

We use appropriate technical and organisational measures to protect your information. However, no online service can guarantee absolute security.

Links to other websites

Our website may link to other websites and social networks. They have their own privacy practices, so please read their policies.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will change the “Last updated” date at the top.

Contact

If you have questions about this Privacy Policy or your personal information, email us at info@milacantes.com or write to Mila Cantes, Žvalgų g. 7-1001, LT-08337 Vilnius, Lithuania.